I use PhonePower for my home phone service and my phone service was down for a day which I didn’t realized for a day being a weekend.
So on Monday when I realized my phone service down, the first thing I did was to go the PhonePower site and fire up a chat session with their tech support. The wait was short and a tech started working on my issue immediately.
He asked me do a few things, like rebooting the phonepower adapter using a code that I dialed using my phone. That didn’t work.
Then he had me physically power down the phonepower adapter by pulling the plug out and plugging it back in after waiting for 20 seconds. This forces the adapter to a hard reboot and help resolve issues. Unfortunately that didn’t work either and phone was still dead.
Then he said he will try one more thing from his end and if that doesn’t work, he will have to escalate the issue to the next level of tech support. He spent a few minutes on his side and then asked me restart the adapter again by powering it down and powering it back up.
Voila, that seemed to fix the issue and my phone was back up and running. I made a few outgoing calls to my cell phone and to my wife’s cell phone and a few incoming calls from my cell phone and all the calls went through.
The experience with the PhonePower tech support was was good. The tech support was friendly, patient and knowledgeable.
And I also give the PhonePower phone service five stars. I have had very few issues with them and no complaints so far. Whenever I have had issues, like this one, they have been promptly resolved.
